Refunds & Cancellations

1. 30-Day Money-Back Guarantee

At Hostigen, we strive to deliver peak hosting performance. If you are not fully satisfied with our hosting solutions, we offer a full refund on eligible services within 30 days of the initial purchase date. No questions asked.

2. Eligibility & Exclusions

Please note that not all products and services are eligible for refund. Here is a breakdown:

• Shared Hosting plans (eligible within 30 days).
• Vantage VPS plans (eligible within 30 days).
• Domain Registrations and renewals (non-refundable due to registry costs).
• Dedicated Servers (non-refundable due to provisioning setup costs).
• SSL Certificates and add-on software licenses (non-refundable).

3. Cancellation Policy

You can cancel your subscription at any time directly through the client portal. Upon request, cancellations can be set to take effect:

• Immediately: Your hosting services will be terminated and resources de-provisioned right away.
• End of Billing Cycle: Your services remain active until the next renewal date, and no further charges will apply.

4. Processing Refunds

Refunds are processed back to the original payment method used during checkout (e.g., credit card, bank transfer, or online wallet). Once approved, please allow 5 to 7 business days for the funds to reflect in your account depending on your financial institution.